HIPAA Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Effective Date: January 1, 2024
Maya AI is committed to protecting your health information. We are required by law to:
- Maintain the privacy and security of your Protected Health Information (PHI)
- Provide you with this notice of our legal duties and privacy practices
- Follow the terms of the notice currently in effect
- Notify you if we are unable to agree to a requested restriction
- Notify you of any breach of your unsecured PHI
PHI is information about you, including demographic information, that may identify you and relates to:
Health Information
- Blood glucose readings
- Medication information
- Food and exercise data
- Health patterns and trends
Personal Identifiers
- Name and contact information
- Date of birth
- Account numbers
- Device identifiers
Treatment
We may use your PHI to provide diabetes management services:
- Generate AI-powered glucose predictions and insights
- Provide personalized recommendations
- Send medication and testing reminders
- Coordinate care with your healthcare providers (with authorization)
Payment
We may use your PHI for payment activities:
- Process subscription payments
- Verify insurance coverage (if applicable)
- Billing and collection activities
Healthcare Operations
We may use your PHI for healthcare operations:
- Quality assessment and improvement
- Training and education of our workforce
- Business planning and development
- Customer service and support
Special Situations
We may use or disclose your PHI without authorization in certain situations required by law, such as public health activities, law enforcement, or to prevent serious harm.
You have the following rights regarding your PHI:
Right to Access
You have the right to inspect and copy your PHI. We may charge a reasonable fee for copying.
Right to Amend
You may request that we amend your PHI if you believe it is incorrect or incomplete.
Right to Restrict
You may request restrictions on how we use or disclose your PHI. We are not required to agree to all restrictions.
Right to Confidential Communications
You may request that we communicate with you about your PHI in a certain way or at a certain location.
Right to an Accounting
You may request a list of disclosures we have made of your PHI for purposes other than treatment, payment, or operations.
Right to a Paper Copy
You have the right to obtain a paper copy of this notice, even if you agreed to receive it electronically.
How to Exercise Your Rights
To exercise any of these rights, contact our Privacy Officer at privacy@mayaai.com or use the privacy controls in your account settings.
If you believe your privacy rights have been violated, you may file a complaint with:
Maya AI Privacy Officer
Email: privacy@mayaai.com
Phone: 1-800-MAYA-AI1
Address: 123 Health Tech Blvd
San Francisco, CA 94105
U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr/privacy
Phone: 1-800-368-1019
No Retaliation: We will not retaliate against you for filing a complaint.
We maintain physical, technical, and administrative safeguards to protect your PHI:
Administrative
- HIPAA training
- Access controls
- Security policies
Technical
- Encryption
- Firewalls
- Audit logs
Physical
- Secure facilities
- Access badges
- Locked storage
We may share your PHI with business associates who perform services on our behalf. These include:
- Cloud hosting providers
- Payment processors
- Analytics services
- Customer support platforms
All business associates must sign agreements requiring them to protect your PHI in accordance with HIPAA.
We reserve the right to change this notice and make the new notice apply to PHI we already have as well as any PHI we receive in the future.
We will post any revised notice on our website and provide you with a copy upon request. The effective date will be shown at the top of the notice.
For questions about this notice or to exercise your rights:
Maya AI Privacy Officer
Email: privacy@mayaai.com
Phone: 1-800-MAYA-AI1
Address:
Maya AI Privacy Department
123 Health Tech Blvd
San Francisco, CA 94105
© 2024 Maya AI. All rights reserved.
This HIPAA notice is effective as of January 1, 2024.